Xero authenticator not working
If MFA is mandatory for you, you’ll need to do this before you use Xero. You can use your backup authentication method to log in to Xero until you’re all set up.
If you don’t yet have a new device, find out how to set up MFA without a smartphone or tablet. Wait 15 minutes then try logging in again.
Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Fix a problem setting up or logging in with multi-factor authentication MFA. Understand how to use QR codes and authenticator apps. What to do if you lose your authentication device or are locked out of Xero.
You can’t download Xero Verify Check your device’s operating system. You don’t receive an email with a confirmation code After you add a backup email address, Xero sends you an email containing a code to confirm your address. If you don’t receive an email, try these fixes: Check you entered the right email address.
If not, click Entered the wrong email address? See if the email went to your spam folder. Wait a couple of minutes, then refresh your email inbox. To fix, you can: Start the set-up process again Generate a new email by clicking Entered the wrong email address? Check your device settings to make sure notifications are turned on for your device and Xero Verify.
If you haven’t, you can do this in your device’s Settings , under Focus. Click Resend notification. Click your initials or profile image at the top of the screen, then select Account.
Otherwise click Change to set up push notifications. Another user has logged in on the same computer using the same browser. Try rescanning the QR code. Click Enter a setup key instead. Start the set-up process again. Make sure you enter your Xero user email address on the contact form. Prove you’re the owner of the account. This is necessary to ensure there’s no unauthorised access. What’s next? Tried our troubleshooting steps and still having problems? Contact us to reset your MFA.
Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers. Contact Xero support Raise a case with our support team. I’ve joined those who can’t access XERO through using the authenticator code. Beautiful software – I think not. My issue is login is not being remembered for 30 days, so have to have code sent to alternative email every time I login, and that is easily a dozen times a day.
Very inconvenient and time wasting. Nothing has changed with my computer or how I work. This seems to be an ongoing issue. The troubleshooter doesn’t help. You just have to wait until it Xero decides to match the codes again. Has anyone actually looked at this after 3 years? Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. View This Post. The google Authenticator code is not working.
I enter to google authenticator code for the same xero email but it doesn’t let recongnise the code.
Xero authenticator not working.Related answers
Click Turn off multi-factor authentication. Log into XERO. The Trust this device feature is also linked to the specific computer and browser you xuthenticator using when you selected the box. Antony Nasralla.❿
Xero authenticator not working
We recommend installing the Xero Verify authenticator app so you can receive push notifications for quick and easy authentication. Tip. When. Hello, I want to enable my 2 step authentication. however its brings up a message: There were some problems verifying your code. Install an authenticator app. Tip. Resetting your Xero account’s MFA requires you to turn it off and set it up again. The code isn’t working to log me in. I’ve been using the Auth app forever and now it’s not working?!? Here is some troubleshooting info Brooke. Install an authenticator app. Tip. Resetting your Xero account’s MFA requires you to turn it off and set it up again.